In private practice, customer service should be at the heart of everything that we do, from the very first contact to the completion of an appointment. Offering excellent customer service plays a huge factor in customer retention but can also be key to attracting new customers.
This course is intended to provide an easy, cost-effective way to train your employees in excellent customer service and provides a framework for continued self-reflection on how they might improve their personal skills.This course is intended to provide an easy, cost-effective way to train your employees in providing excellent customer service and provides a framework for continued self-reflection on how they might improve their personal skills.
Topics:
Introduction
- Why is customer service important?
- What is effective customer service?
Communication
- Welcoming Patients to the Clinic/Business
- Telephone manner
- Email etiquette
Dealing with complaints
Gathering feedback
It is anticipated that this will lead to 2 hours of CPD activity.
To access the course once purchased, please head to your account page and click “My Courses”.
