Customer Service 101

£15.00

This course is intended to provide an easy, cost-effective way to train your employees in providing excellent customer service and provides a framework for continued self-reflection on how they might improve their personal skills.

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In private practice, customer service should be at the heart of everything that we do, from the very first contact to the completion of an appointment. Offering excellent customer service plays a huge factor in customer retention but can also be key to attracting new customers.

This course is intended to provide an easy, cost-effective way to train your employees in excellent customer service and provides a framework for continued self-reflection on how they might improve their personal skills.This course is intended to provide an easy, cost-effective way to train your employees in providing excellent customer service and provides a framework for continued self-reflection on how they might improve their personal skills.

Topics:

Introduction

  • Why is customer service important?
  • What is effective customer service?

Communication

  • Welcoming Patients to the Clinic/Business
  • Telephone manner
  • Email etiquette

Dealing with complaints
Gathering feedback

It is anticipated that this will lead to 2 hours of CPD activity.

To access the course once purchased, please head to your account page and click “My Courses”.

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